PURRISTA ROLE

Purristas complete a little bit of everything at Gem City Catfe and work with a close-knit team. This job is for you if you like: cats (doi), advocating for animals and sharing resources with customers, making coffee and cocktails, creating a space that makes everyone feel welcome, and having a variety of tasks in your work day. Perks include: unlimited Meowrville cuddles, Mr. Baby high fives when he feels like it, finding families for homeless cats, and tons of caffeine!

SCHEDULE + COMPENSATION

Hourly rate is $13 - $16, including tips. Base pay starts at $10-$13/hour, with at least $3/hour of tips guaranteed. Tips are supplemented if they are under $3.

We have one position for an evening Purrista (1:30pm - 9pm) with flexibility for it to be part-time (around 25 hours/week) or full-time (around 32 hours/week). The position is ready to be filled in January. Other hours may be available occasionally as other staff members request time off. Tuesday - Saturday availability is required.

Gem City Catfe is closed 4th of July, Thanksgiving, Christmas, and New Year’s Day. Full-time staff members receive two weeks of paid vacation and sick days.

Gem City Catfe staff members receive discounted vet care through our partner, Gem City Vet.

requirements

At least 21 years of age and high school diploma or GED required, as well as 1 year of experience in customer service. Experience in food and beverage sales or animal care is a bonus but not required.

RESPONSIBILITIES

  • Serve as a representative of the Gem City Catfé and Gem City Kitties and ensure all visitors, animals, and staff members have a positive experience in an inclusive environment.

  • Interact with customers and coworkers in a positive, outgoing, and friendly manner

  • Demonstrate strong interpersonal skills and exercise good judgment when interacting with members of the public

  • Utilize excellent communication and organizational skills and carefully monitor the workspace with attention to detail

  • Greet customers, take food and beverage orders, and complete orders in an accurate and efficient manner

  • Sanitize workspace environment, utensils, and equipment, as well as coffee bar station and sitting area

  • Stock supplies of retail space and customer service stations

  • Operate POS (Square) machine and receive payment from customers

  • Ensure proper functioning of equipment and checking dates and times of food and beverage supplies for quality control

COFFEE + Customer Care

CAT CARE

  • Responsible for feeding, watering, grooming, medicating, enrichment, and exercising of onsite cats

  • Clean and disinfect animal kennels, floors, walls, litter boxes, toys, and dishes

  • Wash, dry, and fold laundry

  • Ability to identify signs of animal illnesses or injuries

  • Provide helpful and educational guidance to potential adopters in a friendly, positive manner while promoting responsible pet ownership

  • Assist in the day to day operations, such as answering telephones and email, inputting medical or behavioral notes into our software programs, and greeting customers in a courteous and professional manner

  • Maintain cat lounge and kennel areas as clean and tidy

  • Answer questions about the adoption process with our nonprofit partner, Gem City Kitties

  • Finalize adoptions for approved adopters and maintain records and paperwork in orderly fashion

REQUIREMENTS

  • Requires ability to stand, kneel, and bend for long periods of time and use of stairs

  • Requires ability to lift and stock items up to 25 pounds

  • Requires ability to learn and maintain knowledge of products and procedures

  • Ability to keep calm demeanor and work under pressure during peak business hours

  • Must be comfortable with all breeds, sizes, and temperaments of on-site cats

  • Must be willing to assist with handling and restraint of on-site cats

  • Exposure of cleaning agents

  • Exposure to possible animal scratches or bites when handling animals

CORE COMPETENCIES

  • Develops continuously - Continuously seek opportunities to improve self and others.

  • Acts thoughtfully - Takes personal responsibility to do the right thing and persists in times of challenge or uncertainty. Adapts quickly to change and makes timely, thoughtful decisions.

  • Works well with others - Listens and communicates well with others within and outside of Gem City Catfé. Creates a team environment that is positive and productive.

  • Values the customer – Appreciates our customers; seeks to understand what the customer wants and how to deliver the experience best.

  • Achieves results - Understands what drives our organization’s success. Anticipates obstacles and takes action to prevent or minimize their impact.

HOW TO APPLY

Email PDF copy of resume and cover letter to admin@gemcitycatfe.com before Sunday, December 15th. Please confirm that you are available for the listed hours during your application. Thank you!