PURRISTA ROLE

Purristas complete a wide range of tasks at Gem City Catfe with a close-knit team. This job is for you if you like: cats (doi), advocating for animals and sharing resources with customers, making coffee and cocktails including sharing ideas for seasonal specials, getting discounts on cat-themed merch, creating a space that makes everyone feel welcome, and providing a little cheer for everyone that comes in. Perks include: unlimited Meowrville cuddles, Mr. Baby high fives when he feels like it, finding families for homeless cats, and tons of caffeine!

SCHEDULE + COMPENSATION

Hourly rate is $14 - $17, including tips. Base pay starts at $11 - $14/hour, with tips guaranteed at least $3/hour. Tips are supplemented if they are under $3. We have one full-time opening, requiring at least 30 hours per week. Must be available to work Tuesday - Saturday closing shifts, which are 1:30pm - 9pm. Gem City Catfe is closed July 4th, Thanksgiving, Christmas, and New Year’s Day. The position is ready to be filled immediately. Full-time staff members receive paid vacation and sick days. This is a key-holder position requiring shift lead duties.

requirements

At least 21 years of age and a high school diploma or GED are required, as well as 1 year of experience managing others in customer service, or a related field. Experience in food and beverage sales or animal care is a bonus but not required.

RESPONSIBILITIES

  • Serve as a representative of the Gem City Catfé and Gem City Kitties and ensure all visitors, animals, and staff members have a positive experience in an inclusive environment.

  • Interact with customers and coworkers in a positive, outgoing, and friendly manner

  • Demonstrate strong interpersonal skills and exercise good judgement when interacting with members of the public

  • Utilize excellent communication and organizational skills and carefully monitor the workspace with attention to detail

  • Greet customers, take food and beverage orders, and complete orders in an accurate and efficient manner

  • Prepare and serve cold and hot beverages, prepared food, and wine and cocktails to Gem City Catfé standards

  • Sanitize work space environment, utensils and equipment, as well as coffee bar station and sitting area

  • Stock supplies of retail space and customer service stations

  • Conduct daily opening/closing operations including cash drawer and deposit management

  • Ensure proper functioning of equipment and checking dates and time of food and beverage supplies for quality control

COFFEE + Customer Care

CAT CARE

  • Responsible for feeding, watering, grooming, medicating, enrichment, and exercising of onsite cats

  • Clean and disinfect animal kennels, floors, walls, litter boxes, toys, and dishes

  • Wash, dry, and fold laundry

  • Maintain cat areas to be free of animal waste and debris consistently throughout the day

  • Identify and report medical problems or concerns to Cat Care Coordinator

  • Provide helpful and educational guidance to potential adopters in a friendly, positive manner while promoting responsible pet ownership

  • Provide behavior and health information about each individual adoption candidate

  • Assist in the day to day operations, such as answering telephones and email, inputting animal data into CRM, and greeting customers in a courteous and professional manner

  • Maintain cat lounge areas as clean and tidy

  • Answer questions about the adoption process with our nonprofit partner, Gem City Kitties

  • Finalize adoptions for approved adopters and maintain records and paperwork in orderly fashion

REQUIREMENTS

  • Requires ability to stand, kneel, and bend for long periods of time

  • Requires ability to lift and stock items up to 25 pounds

  • Requires ability to learn and maintain knowledge of products and procedures

  • Ability to keep calm demeanor and work under pressure during peak business hours

  • Must be comfortable with all breeds, sizes, and temperaments of on-site cats

  • Must be willing to assist with handling and restraint of on-site cats

  • Ability to carry heavy objects and supplies to and from cat areas

  • Exposure of cleaning agents

  • Exposure to possible animal scratches or bites when handling animals

CORE COMPETENCIES

  • Develops continuously - Continuously seek opportunities to improve self and others. Leads with trust, honesty and commitment to hire, coach and develop partners to achieve their potential.

  • Acts thoughtfully - Takes personal responsibility to do the right thing and persists in times of challenge or uncertainty. Adapts quickly to change and makes timely, thoughtful decisions.

  • Works well with others - Listens and communicates well with others within and outside of Gem City Catfé. Creates a team environment that is positive and productive.

  • Values the customer – Appreciates our customers; seeks to understand what the customer wants and how to best deliver the experience.

  • Achieves results - Understands what drives overall business success and is accountable to prioritize and deliver quality results. Demonstrates knowledge of core products and processes to get results. Anticipates obstacles and takes action to prevent or minimize their impact.

HOW TO APPLY

Email PDF copy of resume and cover letter to admin@gemcitycatfe.com before Tuesday, June 18th at noon. Please confirm your availability when applying.

A Note to Potential Candidates:

Studies have shown that women, trans, non-binary folks, and BIPOC are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are committed to building a diverse and inclusive organization, and we are most interested in finding the best candidate for the job. That candidate may be one who comes from a background less traditional to our field of work, and that’s okay. We would strongly encourage you to apply, even if you don't believe you meet every one of the qualifications described.